FAQ How to

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How To Get Assistance

What is a good way to seek assistance from the PmWiki community, with the least possible waste of their time and effort and the quickest positive outcome for respondents?

When you have an issue with PmWiki, Cookbook recipes, or the environment PmWiki is installed in, it is worthwhile to undertake some or all of the following preparations and precautions.

Review available information

• ensure you are, as much as possible, running the current version of all PmWiki and recipe software.
• review the current documentation for updates and changes
• search the PmWiki Issue Tracking System to see if the issue is already known about
• search the mailing lists
• search PmWiki
• inspect your current environment (see PHPInfo)
• check the troubleshooting guide
• there is help on specific PmWiki:error messages
• see the FAQ and PmWiki:FAQ candidate pages

Since a query may relate to any, or all, of

• environment (OS, web server, PHP)
• PmWiki, or recipes
• functionality of PmWiki or PmWiki documentation

the appropriate and accurate information will go a long way to isolating a cause and determining a solution

Reproduce the issue

The next step is to reproduce the issue in a different environment if it is feasible.

• the PmWiki test pages are a good place to do this
• consider disabling all recipes in your config.php, then adding them in one at a time until the problem occurs
• another useful way is to create a group and use a group specific customisation to diagnose the problem

Seek assistance

Having done all of this, and being none the wiser about your issue (although probably somewhat wiser about PmWiki) you could

• leave a query on the PmWiki:questions page
• post a message the the PmWiki mailing lists

When making a request for help, feel free to

• provide a link to the wiki in question, and the problem in particular
• have an example of the issue on your wiki, or as a test page on PmWiki
• provide edit access to the wiki
• set the $EnableDiag flag for that page to allow helpers to examine your environment
• if performance related, use the Stopwatch
• provide, where appropriate, versions of your OS, web server, and PHP
• provide, where appropriate, the PmWiki:version of PmWiki, and recipes
• provide one or more test cases
• provide links to the documentation you thought pertinent and used in your research (this will also facilitate updating of the documentation)

All of these things will greatly assist and incentivise^{[1](approve sites)} those who wish to help you get to the nub of the problem without having to ask further probing questions.

PmWiki Issue Tracking System

If the issues turns out to be a software bug, performance issue, change request, enhancement or feature request the PmWiki Issue Tracking System (PITS) is where you register it.

Again, all the above pertinent information should be placed in the issue report to assist in its resolution.

See Also

• How to report bugs effectively(approve sites)
• How to ask questions the smart way(approve sites)
• How to ask a question(approve sites)
• Core Rules of Netiquette(approve sites)